A few days ago I had my cousin help me out with a Usability test. The website was www.craigslist.org. I had his do test out some of the key components of the website and give me feedback on either how easy, hard, practical, or ridiculous it was to complete the task. All of this was done while I timed him to see how long it took to complete. Below are the results, times, and feedback that I received:
"Find the Terms of Service Agreement"
Time Taken: 25 seconds
Feedback: Very poorly labeled, mislabeled as "copyright violation" which was misleading
"Select a Different City to Search In"
Time Taken: 4 seconds
Feedback: Easy to find pop-up list on the main page
"Post a Specific Item Online to Sell- A House"
Time Taken: 20 seconds
Feedback: Easy to find "post to classifieds" button on the main screen
"Find the List of Banned Items"
Time Taken: 1 min. 25 seconds
Feedback: The actual list doesn't actually pop-up until you select a category to browse in, could have been a wild goose chase if i didn't stumble upon it semi-accidentally.
"Contact the Admins of the Website"
Time Taken: 14 seconds
Feedback: Needed common sense to find the subcategory that the information was hiding in, older users with less website experience might have had trouble finding it.
"Find a Restaurant Serving Job"
Time Taken: 11 seconds
Feedback: Clearly labeled and listed search bar and option boxes.
"Find a Chevy Truck for Between $1,500 - $4,000 With a Picture"
Time Taken: 20 seconds
Feedback: No troubles, once again clear labeling and great functionality.
Overall he liked that website and found it easy to navigate and utilize. I would have to say that due to Craigslist's basic template, it may not be much to look at but it sure works great. Makes searching the classifieds fast and easy.
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